Your Information is Private

What happens to information about you while you are a client of this service?

Who are we?

Plenty Valley Community Health Inc. takes pride in providing support to our clients to enable them to achieve their desired health outcomes. We work together in partnership to meet your health needs.

What information do we collect about you?

We keep your name, contact and demographic details on your client record. Other details such as your assessment, treatment and care plan and information about your health are recorded each time you attend this service.

Why do we collect your information?

The information we collect helps us to keep up to date details about your needs so we can care for you in the best possible way. We also use the information to better manage and plan this service.

Who else sees your information?

Your information can only be seen by the professionals in this service who are involved in your care. Otherwise, we only release information about you if you agree or if required by law, or such as in a medical emergency.

What say do you have in what happens to your information?

You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. If you decide not to share some of your information or restrict access to your client record this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.

How will your information be protected?

We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely.

Can you access your information?

Yes, you have a right to request access to your information and to ask for it to be corrected if necessary.

Advocacy

All clients have the right to have an independent advocate to assist with any grievance or service response. We will assist you to find an advocate if you wish or you have the opportunity to seek your own.

Any other questions?

Please talk to one of our staff if you have any other questions or complaints about what happens to your information while you are our client, or if you wish to access your record.